The 5-Step Customer Retention Pipeline
A transparent and iterative process. We transform your customer database into a predictable, profitable sales channel via automated, segmented communication.
CRM Audit & Data Segmentation Strategy
We perform a deep dive into your existing CRM system, analyze data quality, and define segmentation rules based on vehicle type, service history, and purchase stage.
Automated Journey Mapping & Content Design
We map out automated email journeys (e.g., Lead Nurturing, Post-Sale Onboarding, Shaken/Service Reminders) and design high-converting, brand-compliant email templates.
Platform Integration & Launch
We integrate the email platform with your CRM, configure all segmentation logic, and launch the first set of automated campaigns with strict attention to deliverability and JP compliance.
Performance Monitoring & A/B Testing
We rigorously test subject lines, calls-to-action, and sending times (A/B testing) to optimize open rates, click-through rates, and, most importantly, appointment booking conversions.
Revenue Attribution & Scaling
We continuously scale successful automations and provide detailed monthly reports focusing on qualified service bookings and vehicle sales directly attributed to the email channel.
Ready to maximize your customer retention?
We offer a complimentary analysis of your current CRM health and email marketing potential.
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