Terms of Service
Last Updated: October 25, 2025
Acceptance of Terms
By engaging DealerConnect for automotive CRM and email marketing services, the client agrees to be bound by these Terms of Service.
These terms govern the contractual relationship between the dealership and DealerConnect Solutions regarding the digital marketing and data management initiatives.
Service commencement is conditional upon the execution of a separate Service Agreement detailing specific campaign scopes, key performance indicators (KPIs), and monthly fees.
Client Obligations and Content
The client is responsible for providing all necessary access to their Customer Relationship Management (CRM) system and email platforms in a timely manner.
All customer data provided by the client for email segmentation must comply with Japanese privacy regulations and must be verified as legally obtained with necessary consent for marketing.
The client must ensure that all promotional content, pricing information, and vehicle details used in email campaigns are accurate, non-misleading, and comply with all applicable advertising laws.
DealerConnect retains the intellectual property rights to all automated workflow logic, email template coding, and proprietary segmentation algorithms developed during the service period.
However, the dealership retains full ownership of their underlying customer data and brand assets utilized within the campaigns.
Payment, Termination, and Liability
Payment for services is due monthly as stipulated in the Service Agreement, and late payments may result in the suspension of automated email campaigns and data synchronization.
Either party may terminate the agreement with written notice, subject to the minimum term commitment specified in the formal contract documents.
Upon termination, DealerConnect will provide a secure data export and cooperate in the transition of campaign assets back to the client or a successor provider.
DealerConnect operates with reasonable professional care but offers no guarantees regarding minimum sales volumes or service booking numbers, as these are subject to external market factors.
Liability is limited to the total fees paid by the client in the six months immediately preceding the event giving rise to the claim, excluding any claims related to data provided improperly by the client.
Disputes arising under these terms shall be resolved under the laws of Japan, with exclusive jurisdiction in the Tokyo District Court.
These terms represent the entire agreement and supersede all prior understandings or agreements related to the automotive digital marketing services.